Frequently Asked Questions

All your questions about My French Country Home magazine, answered!

SUBSCRIBING

What is My French Country Home all about?

MFCH is a bimonthly publication, with around 120 pages dedicated to authentic French living. We work with talented writers, photographers, and French brands to offer unique and interesting content.

How do I subscribe?

To the print magazine: Click here to sign up to the print subscription (yearly or single issue). Enter your email, address and payment details. We will send you an email confirming your purchase. Print orders placed within the months of the issue will be for that issue. (ex. Print orders for the May/June issue are taken up until June 30th or until sold out (this will be clearly noted if it occurs), and orders for the July/August issue start July 1st). The copy of the current issue will be delivered within 4-6 weeks. For our clients located outside of the US, this may take longer. If you purchased an annual print subscription, you will receive another email within 48-72 hours from Joomag, our digital publishing platform, giving you immediate access to the digital version of the current issue.

To the digital magazine: Click here to sign up to the digital subscription (yearly or single issue). All digital issues are for the current issue of the magazine. Enter your email and payment details. You will receive an email confirming your purchase, and then within 2-3 working days, another email from Joomag, our digital publishing platform giving you access the current digital issue, and more information on how to set up an account to access the issue (or your subscription) at any time, and links to download the app on Apple or Android. 

How much is a subscription?

It costs US$59.99 for a yearly print subscription (+shipping fees for addresses outside of the USA) and US$35.99 for a yearly digital subscription. Payment options available are via credit card. If you live outside of the US, your bank will automatically convert the price to your currency at purchase.

How long will my subscription last?

Subscriptions last for one year from your date of purchase.

Do subscriptions auto-renew?

Yes, subscriptions automatically renew for both digital and print but you can cancel at any time. If you choose to cancel, you will continue to receive the print and digital copies until your subscription ends, but it will not auto renew. Please note that all magazine orders (both for single issues and subscriptions) are non-refundable.

I want to gift a subscription. Is that possible?

Absolutely. You can subscribe to the magazine for a friend, simply make your payment and add your friend’s shipping address. If you wish to buy a subscription for yourself AND a friend, this will have to be done in two separate orders. It is not possible on one order to deliver two subscriptions to different addresses.

SHIPPING

When will I receive my print magazine?

Orders for single print issues are for the current issue and will be delivered within 4-6 weeks of purchase.

Subscribers will receive their issues within 3-4 weeks of the magazine’s release (middle of Jan/Mar/May/July/Sept/Nov). Please note for clients located outside of the US, delivery times may be longer and depend on local postal services.

*The cut-off date for print orders is the end of the last month of the issue or until sold out (this will be clearly noted). For example, print orders for the May/June issue will end on the last day of June, and orders for the July/August issue will start July 1st.

Where do you ship to?

We ship all over the world!

How much is shipping?

Shipping is included for subscribers living in the US, as our publishers are located in the US. For the rest of the world, shipping is US$2.50 per print copy.

PRINT MAGAZINE

What do I get with a yearly print subscription?

You will receive 6 issues of the print magazine, full FREE access to the digital issues and App version of the magazine (viewable on your computer, tablet, or phone).

Can I buy a single issue?

Yes! You can purchase both the print and digital versions individually. This option is only available for the current issue, not for past issues. Print is US$12.99 per issue (plus an additional US$2.50 for shipping to countries outside of the US) and digital is US$6.99 per issue.

I subscribed to the print magazine but haven't received a copy?

You will receive your first order between 4-6 weeks after the purchase date. Subscribers will receive their issues within 2-3 weeks of the magazine’s release (middle of Jan/Mar/May/July/Sept/Nov). Please note for clients located outside of the US, delivery times might be longer and depend on the foreign postal service.

I subscribed to the print magazine, can I access the digital version too?

Yes! All yearly subscribers to the print magazine also have access the digital version for FREE. After your purchase, you should have received an email within 2 to 3 working days from Joomag, our digital publishing platform, with access to the magazine. Please be sure to check your spam, or search “Joomag” in your email to see if it pops up. Contact us here if you didn’t receive an invitation.

Can I get a print copy of past issues?

At this time, it is not possible to order past issues of the print magazine.

Why is the print subscription more expensive than the digital subscription?

Within your print subscription you also have access to the digital subscription and the App version. For our print magazine, we have chosen a good quality paper to improve your reader experience, and within the USA, shipping to your door is included in the price.

How can I cancel my print subscription?

You can cancel your subscription by logging into your account on FrenchCountryHomeMagazine.com. Please note that all magazine orders (issue and subscriptions) are non-refundable. If you choose to cancel, you will continue to receive the print and digital copies until your subscription ends, but it will not auto renew.

DIGITAL MAGAZINE

How can I read my digital magazine?

You will receive an email from Joomag, our digital publishing platform, confirming your subscription within a few days. ***This email might go to spam/trash folders, please check there.***
It will include 3 links:
#1 – to view the current issue of the magazine or the issue you subscribed to, by using a generated code to grant access.
#2 – to set up your user account with Joomag, our digital publishing platform. This will allow you to easily return at any time to view the issue and all future issues in your subscription, in Your Library.
#3 – to download the app on either Apple or Android. To access your subscription, use your account login information set up in link #2.

Who is Joomag?

Joomag is an independent digital publishing platform. This is where our digital magazine is published and where you will be able to access it with your digital subscription or issue purchase.

I have a Joomag account. Do I need to log in to change my subscription to print?

As Joomag is an independent digital publishing platform, it is not linked to our website. They are not printing the issues, therefore you will not be able to simply login to your Joomag account and make the change to print.

In order to receive print copies, please take out a new yearly print subscription or purchase single print issues via this site.

I need to change my email address on Joomag- how do I do that?

Don’t worry- it’s easy to do from within your reader account. Click HERE to learn how to change your email address or password for your Joomag account. If you are having problems or get locked out of your account, please contact Joomag directly and they will be able to help you! You can do this by clicking the green chat bubble in the bottom right corner on Joomag.com.

How can I cancel my digital subscription?

Our digital publishing platform, Joomag, does not offer refunds on subscriptions that have already been paid. You can, however, remove your credit card information from your account – read more about how to do that HERE.

TECHNICAL

How often is the magazine published?

New issues will be released every two months (January, March, May, July, September, November).

I'm having trouble making the purchase.

As the payment is being processed in France, sometimes your credit card will flag the purchase thinking it is fraudulent as it is not being made in your current country. To solve this, you will need to call your credit card company to let them know that the purchase will be coming through and then try the order again.

I have a Joomag account. Do I need to log in to change my subscription to print?

As Joomag is an independent digital publishing platform, it is not linked to our website. They are not printing the issues, therefore you will not be able to simply login to your Joomag account and make the change to print.

In order to receive print copies, please take out a new yearly print subscription or purchase single print issues via this site.

Will you send me confirmation of my subscription/purchase?

Once you have submitted your order, you will receive a confirmation email of your purchase. Please note that access to the digital version of the magazine will come in another email sent within 2 to 3 working days of your purchase from our digital publishing platform, Joomag.

ADVERTISING &STOCKISTS

Can I advertise in MFCH?

If you think you’re a good fit for MFCH we’d love to hear from you! Please email us at advertising@myfrenchcountryhome.com

Not found what you’re looking for? Contact us here.